The tour is continuing its “no ticket required” policy with a $10 donation at the door.

Jam Nation Memberships start at only $39.99 per person. Jam Nation members will receive free early admission at 5:00 PM, first choice seating before the general public, early bird onsite merchandise shopping prior to general doors opening, collectible Jam Nation pass/lanyard & more. Get Jam Nation Memberships here.

While bags are not encouraged, the following outlines the bags that are permitted:

• Clear plastic, vinyl or PVC bags that do not exceed 12" x 6" x 12" -- A logo no larger than 4.5" x 3.4" can be displayed on one side of a permissible clear bag.
• One-gallon clear plastic freezer bag (Ziploc bag or similar)
• Small clutch bags no larger than 4.5" x 6.5" -- approximately the size of a hand, with or without a handle or strap
• Medically necessary items (after proper inspection and tagging)

Diapers and additional baby supplies may be carried in a clear bag. Family members, including children, are allowed to carry an approved bag into the arena.

Prohibited bags include, but are not limited to:

• Purses larger than a clutch bag
• Briefcases
• Backpacks
• Fanny packs
• Cinch/Drawstring bags
• Luggage of any kind
• Computer bags
• Diaper bags
• Binocular cases
• Camera bags

Walk-through magnetometers will be in use for all patrons. When approaching the security checkpoints at all entrances, keep all items in your pockets and bags. If you have a bag, proceed to the designated bag check areas. Clear bags are required. Tickets will be scanned once you are through the security checkpoint. Patrons are encouraged to arrive early and allow ample time for processing. Diapers and additional baby supplies may be carried in a clear bag. Family members, including children, are allowed to carry an approved bag into the arena. View clear bag policy here.

Mobile ticket entry is required except for tickets purchased at the Prisma Health Box Office. We strongly suggest downloading your tickets to your Apple Wallet or Android passbook before you arrive. View a helpful video here or visit Ticketmaster.com for more information.

Winter Jam does not have an age limit to attend the show. We ask that all children under the age of 16 be accompanied by an adult and any child over the age of 2 pay the $10 donation at the door.

All points of sale are cashless. Credit or debit cards must be used.

Walk-through magnetometers are in use for all patrons. Bag checks will be conducted at all doors. No professional cameras, which include detachable lenses. No professional or non-mobile phone video cameras. No flash. Absolutely no audio, video, or photographic recording. No iPads/tablets, GoPros, selfie sticks, or glow sticks. No umbrellas larger than 23 inches (small collapsible umbrellas preferred). No smoking (this includes e-cigarettes and vape pens). No lasers, lights, or flashlights. No glass items. No long chains or spike bracelets. No weapons of any kind (that includes mace). View our full list of prohibited items here.

Please arrive early to ensure you have ample time to park. New traffic patterns are in place.

Surface lots located between Greene & Blossom Streets, and the Discovery Garage at 821 Park Street, across from the Arena, will be available for patron parking.

There are no advance parking sales. All parking is available ranging from $10 - $30 per vehicle.

Directions & Parking

Prices and accepted payment methods are determined by owners/operators & can change without notice. The Colonial Life Arena does not operate parking lots or garages.