Box Office 

The Box Office is located inside Colonial Life Arena’s front atrium and down the stairs.

For Gamecock basketball games – The Athletics ticket sales windows will close at the start of halftime.

For concerts and other events – The closing times will vary depending on the show. The promoter of the show will determine the time the box office closes and it will vary by event and concert. Some shows close at the start of intermission, some shows close when the main act goes on stage and others close when there are no more customers in line at the box office. We suggest that you arrive early to an event to insure you will be able to purchase a ticket. When possible, will call that has not yet been picked up is given to the guest services desk at the main entrance to the arena at Lincoln and Greene streets.

Box Office parking is available on Lincoln Street next to the Colonial Life Arena for 10 minutes while purchasing tickets. The Box Office parking lane is only available on non-event days.

For your convenience, the following options are available for purchasing tickets for Colonial Life Arena events:

• Prisma Health Box Office inside Colonial Life Arena*
• Online at ticketmaster.com
• Mobile App: Ticketmaster.com/mobile

_{*Tickets are not available for purchase at the Prisma Health Box Office inside Colonial Life Arena for presales or on the first day of the general public on sale. During this time, tickets can be purchased at Ticketmaster.com. Any remaining tickets for any event following the first day of general public ticket sales will be available for purchase at the Prisma Health Box Office on the next Tuesday that the box office is open.}

** Always verify your tickets as soon as you receive them. We work very hard in all sales to be as accurate as possible. However, mistakes do happen and sometimes the wrong date is selected or the wrong number of tickets, etc. If you catch this early, we are more likely to be able to quickly assist you in correcting the order. If you wait until the day of the show, there is a chance no more seats will be available for a comparable correction. If you do not tell us until after the show is over, we cannot make any adjustments to your order as the event has been settled and closed.

We strive to make your experience at the Colonial Life Arena as wonderful as possible. Let us know if we can do anything to make your time with us more enjoyable!

All seats are subject to a facility fee (no matter where the tickets are purchased). These are sometimes not included in advertised prices (this is done at promoter discretion). Tickets purchased Online, via the Ticketmaster Mobile App and at the Box Office, are subject to additional service charges.

Cash, Mastercard, Visa, American Express and Discover are all accepted methods of payment at the Prisma Health Box Office inside Colonial Life Arena. No Checks or forms of electronic payment (ie Apple Pay, Google Pay, CashApp, etc) are accepted. Photo IDs must be presented for all transactions and if paying by credit or debit card, the ID must match the name on the card.

All tickets purchased for Colonial Life Arena events are mobile-only with the exception of tickets purchased at the Prisma Health Box Office inside Colonial Life Arena or Gamecock basketball season tickets.

The will-call window(s) can be found at the Prisma Health Box Office inside Colonial Life Arena.

• The credit card used for purchase, your confirmation number or email, and a matching photo ID are required to pick up tickets. The credit card will be scanned to print the tickets.
• Patrons may also leave tickets at the will-call window; however, the Colonial Life Arena cannot and will not accept responsibility for unclaimed tickets.
• Tickets will be released only to the person whose name appears on the ticket envelope if order is different from the will call mentioned above (i.e. contest winners, band or other VIP tickets, etc.).
• Will Call typically closes at intermission of an event or concert. The Colonial Life Arena will attempt to leave the unclaimed tickets at Guest Services for the remainder of the event, but this is not guaranteed. It is best to arrive early to ensure that you are in your seats prior to the start of the show.
• Fan Club Will Call will vary by show depending on the policies set by the Fan Club.
• Will Call from the show (ie: Band, promoter, etc) is typically available when the doors open to the public, but is made available for pickup at the promoter's discretion and can vary.
• VIP Packages often have Will Call only pickup available; the pickup must take place on the show date with the place and time set by the VIP promoters.

If printed tickets were purchased at the Prisma Health Box Office inside Colonial Life Arena:

• Cash Payment: Please contact the box office via email in advance of the day of show: CustomerService@coloniallifearena.com. If possible, an attempt will be made to locate your original ticket transaction. The following information will be required: customer's full name, date and time of purchase, and any customer information (zip code, email, and phone number) given at the time of purchase. If no customer information was given during the time of purchase, a replacement ticket will not be issued if a patron has lost their tickets because there is no way to verify who owns the tickets. If the original transaction is found with matching customer information, a reprint fee will apply, a replacement ticket will be printed, and the original tickets will be voided. A photo ID of the purchasing customer will be required to pick up the new tickets.
• Credit Card Payment: Please contact the box office via email in advance of the day of show: CustomerService@coloniallifearena.com. If possible, an attempt will be made to locate your original ticket transaction. The following information will be required: customer's full name, date of purchase, and the credit card used. (A copy of the credit card/bank statement with the purchase date/amount/etc. if also extremely helpful.) If the original transaction is found, a reprint fee will apply, a replacement ticket will be printed, and the original tickets will be voided. A photo ID of the purchasing customer will be required to pick up the new tickets.

In all instances, tickets should be treated like cash. There is no guarantee of replacing tickets if you lose them. Limit 1 reprint per verified transaction. There is a minimum 2-business day period required for all lost ticket research.

A police report will be required by Colonial Life Arena Management. Stolen ticket passes/replacements will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass/replacement will have the location of the original ticket(s) printed on it and all police reports must be received by 3 hours prior to the start of the show.

All sales are final and tickets cannot be exchanged or upgraded.

In the event a performance is canceled or rescheduled, information is immediately sent to the local media for distribution and placed on the Colonial Life Arena’s website & social media platforms. Please be aware that there is no way to contact all individual ticket holders. We will also attempt to send an email to customers that have provided their email address in their ticketing account or gave to the box office at the time of purchase. If an event is canceled, refunds will automatically be given to original Ticketmaster account purchasers. Customers who purchased at the box office need to return their tickets to the box office for a refund. If the event is rescheduled, valid tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available for 30 days from the date of the postponement announcement for those customers who do not wish to attend the show on the new date. Ticketmaster customers can view complete information here. 

• Canceled Event - A canceled event is one that will NOT be made up.
• Postponed Event - A postponed event is one that WILL be made up at a later date.

Please adhere to published ticket limits. Persons who exceed the limit may have any or all of their orders canceled without notice by Ticketmaster at its discretion. This includes orders associated with the same address, billing address, credit card number or other information.

The Colonial Life Arena uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should make sure the seller is a Colonial Life Arena licensed contractor, otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

If you wish to purchase tickets from the secondary market, we encourage the use of Fan-to-Fan Resale (also known as TicketExchange). Fan-to-Fan Resale is Ticketmaster’s online service that allows fan-to-fan transactions. Only Ticketmaster can guarantee 100% legitimate secondary market tickets because the tickets sold through Fan-to-Fan Resale are linked to Ticketmaster’s barcoded ticketing systems. Click here for more information on Fan-to-Fan Resale.

Ticketmaster is the ONLY authorized ticketing agent outside of the Prisma Health Box Office inside Colonial Life Arena. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets.

No. All orders must be paid for in full by one type of payment. (i.e. All Cash, or all on one credit card.)

No, that's not necessarily the case. It is common for a band or other event websites to list tour dates before the venue confirms the show will be at its arena. Once a show is confirmed by the Colonial Life Arena, it will be posted on the website. Most shows are announced about a month before their date. To be up to date on all Colonial Life Arena events, join our free Cyber Club to be "in the know."

Ticketmaster seating charts reflect the general layout for the venue at this time. For some events, the layout and specific seat locations may vary without notice.

Platinum Seats are premium tickets to concerts and other events made available by artists and event providers through ticketmaster.com. They give fans fair and safe access to some of the best seats in the house.

No. Platinum Seats were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster.com. Platinum Seats enables market-based pricing (adjusting prices according to supply and demand) for live event tickets, similar to how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets while enabling artists and other people involved in staging live events to price tickets closer to their true value.

Currently, Platinum Seats are not available for all events. Be sure to check back often as new events are continually being added.

All platinum tickets will be mobile-only.

The price you pay is the original price of the ticket. Platinum Seats were not purchased initially and then posted for resale; they are being sold for the first time through ticketmaster.com on behalf of the artist or event provider.

Platinum Seats are currently available only online through ticketmaster.com

*Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price. If additional amounts are added on top of the Current Price, they will be displayed on the website before you complete your purchase.