Q. How can I purchase tickets to an event at the Arena?   For your convenience, there are several different options for purchasing tickets for Colonial Life Arena events.     Lexington Medical Center Box Office - In the Colonial Life Arena - Located down the stairs in the front atrium.     Online at  www.LMCtix.com   - Locate the event on the our website for which you would like to purchase tickets, and click the button next to the date of the event.    Charge By Phone 1 (855) 4-LMC-TIX (1-855-456-2849)   (The Lexington Medical Center Box Office DOES NOT take orders over the phone unless it is for a handicap accessible seat.)    Play It Again Sports 1270 Bower Parkway, Suite C-8     Columbia, SC 29212     *Always verify your tickets as soon as you receive them.  We work very hard in all sales to be as accurate as possible.  However, mistakes do happen and sometimes the wrong date is selected or the wrong number of tickets, etc.  If you catch this early, we are more likely to be able to quickly assist you in correcting the order.  If you wait until the day of the show, there is a chance no more seats will be available for a comporable correction.  If you do not tell us until after the show is over, we cannot make any adjustments to your order as the event has been settled and closed.  We strive to make your experience at the Colonial Life Arena as wonderful as possible.  Let us know if we can do anything to make your time with us more enjoyable! Q. Who shall I contact regarding Renting the Arena? A. Whether you are a promoter planning to bring an act to South Carolina or a local business looking for a unique place to hold your next company meeting - the Colonial Life Arena has the space you're looking for. Please contact Joe Imbriaco at (803) 576-9200 for further information and for available dates. Q. Can cameras/recording devices be brought into the arena? A. As a general rule, professional cameras and recording devices of any kind are not permitted inside the Colonial Life Arena. This is subject to change on an event-to-event basis, usually these policies are listed on the individual event page on this website.  If by chance, a patron brings a camera or recording device to an event, the patron will be asked to return that item to his or her vehicle. The Colonial Life Arena cannot hold any personal property belonging to a guest. Q. Can I re-enter the arena? A. No, once a patron leaves the Colonial Life Arena during an event, there is no re-entry permitted unless another ticket is purchased. Q. Does the arena offer catering for my special event? A. Catered functions at the Colonial Life Arena, such as a group meeting can be arranged through your event coordinator by contacting Luke Wackerhagen at (803) 576 - 9081. Q. Are the concession stands opened during all events? A. In general, there are concession stands open during all ticketed events, which serve a variety of food and drink products. There are exceptions, however. At the request of the show, concession stands could be closed. Q. When do doors open? A. The doors generally open one (1) hour prior to the scheduled game/event time. This may vary, depending on the event. Specific event information is found on the individual event page on this website.  Guests are encouraged to come early to avoid delays. Some events start with a BLOCK PARTY a few hours before the doors open. Guests are encouraged to attend the BLOCK PARTY and enjoy the good food, cool beverages and fun activities. Once a patron leaves the Colonial Life Arena during an event, there is no re-entry permitted unless another un-used ticket is purchased. Q. When does the box office close? A. Normal business hours are Monday through Friday, 9 to 5. For USC basketball games – The Athletics ticket sales windows will close at the start of halftime. For concerts and other events – The closing times times will vary depending on the show.  The promoter of the show will determine the time the box office closes and it will vary by event and concert.  Some shows close at the start of intermission, some shows close when the main act goes on stage and others close when there are no more customers in line at the box office.  We suggest that you arrive early to an event by to insure you will be able to purchase a ticket.  When possible, will call that has not yet been picked up is given to the guest services desk at the main entrance to the arena at Lincoln and Greene streets.  Q. What if I get hurt or someone needs medical attention? A. The First Aid Station offering medical assistance is located on the concourse level across from section 112. If medical assistance is required, notify the nearest Colonial Life Arena representative or go directly to the First Aid Station. Q. Our group would like to attend an event together. Can we get a Group Discount? A. Yes! Group discounts are offered for most games/events held at the Colonial Life Arena . Anyone interested in purchasing tickets for a group for an event should contact the group sales office at (803) 576 - 9078. Usually the minimum order is 15 tickets. Q. Are there Pay Phones at the Colonial Life Arena? A. Yes. A public pay phone is located behind section 106. Q. Is there an ATM located in the Colonial Life Arena? A. Yes. There are three ATMs inside the Colonial Life Arena.  One is located on the concourse level near the Lincoln Street entrance doors, behind section 116, another is located on the back wall behind section 107 and the third is in the main lobby outside the box office windows. Q. Can I use my debit or credit card at the concession stands? A. Yes. Some of the concession stands accept debit and credit cards as payment for purchases.  Q. Can I smoke at the Colonial Life Arena? A. No. Smoking is not permitted inside the Colonial Life Arena, or within 25 feet of the building. Q. Can alcohol be brought into the Colonial Life Arena? A. No. Under no circumstances will alcohol be allowed to enter the Colonial Life Arena. Patrons will be asked to leave the area if caught attempting to bring alcohol inside the arena. Alcohol is not permitted in the parking lots surrounding the Colonial Life Arena. Q. Is alcohol available inside the Colonial Life Arena? A. During most events, alcohol will be sold at the concession stands inside the Colonial Life Arena. NCAA restrictions do not allow the selling of alcohol at any collegiate event.  A wristband must be obtained before purchase from any of the ID checking wristband stations.  Q. I left my USC Basketball season ticket at home. Can a new ticket be printed? A. Lost single game tickets cannot be replaced. Season tickets lost or left at home will be replaced for a $10 replacement fee, provided the ticket holder and seat location can be verified.  Contact the Gamecock Ticket Office at (803) 777-4274 for more information. Q. Does the Colonial Life Arena have Luxury Box Suites? A. The Colonial Life Arena has 41 luxury suites located on the main concourse level. In addition there are 4 hospitality suites and one large entertainment suite. They provide the local corporate community, as well as, private parties, the opportunity to enjoy events in a customized entertainment atmosphere with clients, employees, or families. Boxes can be rented on an event-by-event basis. Each is fully carpeted with ample standing and sitting room for 10-16 people. For more information: Premium Seating   Q. I see a concert date for the Colonial Life Arena listed on another website, but it's not on the Colonial Life Arena website. Does this mean the show is not coming to your arena? A. No, that's not necessarily the case. It is common for a band or other event websites to list tour dates before the venue confirms the show will be at its arena.  Once a show is confirmed by the Colonial Life Arena, it will be posted on the website. Most shows are announced about a month before their date.  To be up to date on all Colonial Life Arena events, join our free Cyber Club to be "in the know."   Q. If I camp out for tickets, will I get front row seats? A. No, there is no guarantee you will get front row seats if you camp out and are the first in line for tickets.  An attempt will be made to secure you the best seats as quickly as possible, but remember that the Colonial Life Arena is selling from the same inventory of tickets that the internet, outlets and phones are selling from as well.  In some cases, camping is not allowed at all and a wristbanded lottery can be used to select a random winner to determine places in line.  This information varies by event, and will be posted on the individual event pages. Q. Does the Colonial Life Arena have an Information Desk? A. Yes. The Guest Services Center is located in the lobby in front of the main entry doors and is open from the time the doors open until the conclusion of the event. If you need assistance while at the Colonial Life Arena, please contact the Guest Services Center. Any Guest Services Representative will be happy to answer any questions you may have. Q. Can I distribute Leaflets or Brochures? A. No. Distribution of any printed materials or selling of any items is prohibited on the Colonial Life Arena grounds, including the parking lots, walkways, and inside the Colonial Life Arena. Q. Do you have a Lost and Found Department? A. Yes. Any items that have been lost or found should be reported to the Guest Services Center in the main lobby across from the main entry doors. Guests may call (803) 576-9062 during normal business hours to inquire about lost and found items. Q. What if my child gets lost while at the Colonial Life Arena? A. Children should be told to contact a Colonial Life Arena representative should he or she become lost. A lost child will be taken to the Guest Services Center located in the main lobby across from the main entry doors. Q. What can I do if I have lost my ticket(s) or if I never received them in mail or email? If the tickets were purchased at the Colonial Life Arena Box Office: Cash Payment: There are no instances when a replacement voucher will be issued if a patron has lost their tickets. Credit Card Payment: Come in to the Colonial Life Arena Box Office. The following information will be required: Photo ID with customer's name, the date of purchase, and credit card used. Once the original order has been found, a replacement ticket voucher will be printed and the original tickets will be voided.  This will only be done within 24 hours prior to the show.  For your ticket safety, tickets are not issued before 24 hours because if re-issued tickets are lost again, no replacements will be made.  Tickets can only be picked up by the person who is listed on the account as the ticket purchaser. No name changes are allowed. If the tickets were purchased through Online Ticketing (www.LMCtix.com or www.coloniallifearena.com): Please wait until 48 hours prior to the start of the event, to allow time for the tickets to arrive in the mail. If they still have not arrived by then, please contact the Colonial Life Arena's phone center (1-855-456-2849) to report your tickets lost or not received. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day, 2 hours prior to the start of the show. This is to ensure the safety of your tickets, because once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets. If the tickets were purchased through Charge By Phone: See above - online ticketing. If the tickets were purchased through an Outlet: Come in to the Colonial Life Arena Box Office. An attempt to locate your order using your valid photo ID and the credit card you used to purchase your tickets will be made. If your order cannot be located or confirmed, you will not be able to replace your lost tickets. *In all instances, tickets should be treated like cash. There is no guarantee of replacing tickets if you lose them.* Q. My tickets were stolen. Can they be replaced? A. A police report will be required by Colonial Life Arena Management. Stolen ticket passes/replacements will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass/replacement will have the location of the original ticket(s) printed on it and all police reports must be received by 3 hours prior to the start of the show. Q. Can I exchange my tickets? A. The Box Office will only allow exchanges in extraordinary cases. If the event promoter allows it, customers can upgrade tickets for events. This can only be done at the box office and customers must turn in old tickets at the time of the upgrade. This is not a guaranteed policy. Vouchers, Complimentary, or Group Events tickets cannot be exchanged in any case. Q. Where will I park when I come to the Colonial Life Arena? A. For your convenience, there are several available parking lots within walking distance of the Colonial Life Arena. Accessible parking is available in all of these lots. In order to park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker, or license plate. Any vehicle may drop off a disabled patron at the front of the Colonial Life Arena and then park their car in one of the lots and meet that person inside the Arena. A parking fee will be charged to every patron who parks in any of the lots or you can purchase parking ahead of time in person at the Colonial Life Arena Box Office Window. Click here: Parking Pass Q. Are there any restricted items which are not allowed in the Colonial Life Arena?   List of Prohibited Items at the Colonial Life Arena -          Outside food and beverage -          Golf umbrellas -          Baby strollers -          Laser pointers -          Bull horns and noise makers -          Confetti -          Fireworks, firearms or weapons of any kind -          Backpacks or oversized bags -          Glass bottles, aluminum bottles or empty bottles of any kind -          Banners or large signs -          Ice chests (coolers) or thermos containers -          Distribution of leaflets and brochures -          Aerosol cans -          Skateboards or roller blades -          Stools or folding chairs -          Animals (unless certified for the disabled) -          Beach balls, balloons and other inflatable items -          Tripods or any other professional photography equipment -          Video cameras (see event details for specifics as they are allowed for a few events, i.e. Commencement) Colonial Life Arena is a non-smoking facility with a no re-entry policy. Bags are subject to search upon entry at all events. *Management reserves the right to adjust these policies at any time with no prior notification.*